CMM-933: Don't allow to reply support closed tickets

WordPress/src/main/java/org/wordpress/android/support/he/model/ConversationStatus.kt

@@ -0,0 +1,10 @@
+package org.wordpress.android.support.he.model
+
+object ConversationStatus {
+    const val NEW = "new"
+    const val OPEN = "open"
+    const val PENDING = "pending"
+    const val ON_HOLD = "hold"
+    const val SOLVED = "solved"
+    const val CLOSED = "closed"
+}

WordPress/src/main/java/org/wordpress/android/support/he/model/SupportConversation.kt

@@ -8,6 +8,7 @@ data class SupportConversation(
     val title: String,
     val description: String,
     val lastMessageSentAt: Date,
+    val status: String,
     val messages: List<SupportMessage>
 ): Conversation {
     override fun getConversationId(): Long = id

WordPress/src/main/java/org/wordpress/android/support/he/repository/HESupportRepository.kt

@@ -181,6 +181,7 @@ class HESupportRepository @Inject constructor(
                 title = it.title,
                 description = it.description,
                 lastMessageSentAt = it.updatedAt,
+                status = it.status,
                 messages = emptyList()
             )
         }
@@ -191,6 +192,7 @@ class HESupportRepository @Inject constructor(
             title = title,
             description = description,
             lastMessageSentAt = updatedAt,
+            status = status,
             messages = messages.map { it.toSupportMessage() }
         )
 

WordPress/src/main/java/org/wordpress/android/support/he/ui/HEConversationDetailScreen.kt

@@ -57,6 +57,7 @@ import androidx.compose.ui.unit.dp
 import coil.request.ImageRequest
 import org.wordpress.android.R
 import org.wordpress.android.support.aibot.util.formatRelativeTime
+import org.wordpress.android.support.he.model.ConversationStatus
 import org.wordpress.android.support.he.model.SupportAttachment
 import org.wordpress.android.support.he.model.SupportConversation
 import org.wordpress.android.support.he.model.SupportMessage
@@ -111,12 +112,17 @@ fun HEConversationDetailScreen(
             )
         },
         bottomBar = {
-            ReplyButton(
-                enabled = !isLoading,
-                onClick = {
-                    showBottomSheet = true
-                }
-            )
+            val isClosed = conversation.status.equals(ConversationStatus.CLOSED, ignoreCase = true)
+            if (isClosed) {
+                ClosedConversationBanner()
+            } else {
+                ReplyButton(
+                    enabled = !isLoading,
+                    onClick = {
+                        showBottomSheet = true
+                    }
+                )
+            }
         }
     ) { contentPadding ->
         Box(
@@ -285,6 +291,36 @@ private fun ConversationTitleCard(title: String) {
     }
 }
 
+@Composable
+private fun ClosedConversationBanner() {
+    Box(
+        modifier = Modifier
+            .fillMaxWidth()
+            .background(
+                color = MaterialTheme.colorScheme.errorContainer,
+                shape = RoundedCornerShape(8.dp)
+            )
+            .padding(16.dp)
+    ) {
+        Row(
+            verticalAlignment = Alignment.CenterVertically,
+            horizontalArrangement = Arrangement.spacedBy(12.dp)
+        ) {
+            Icon(
+                painter = painterResource(R.drawable.ic_info_outline_white_24dp),
+                contentDescription = null,
+                tint = MaterialTheme.colorScheme.onErrorContainer,
+                modifier = Modifier.size(24.dp)
+            )
+            Text(
+                text = stringResource(R.string.he_support_conversation_closed_message),
+                style = MaterialTheme.typography.bodyMedium,
+                color = MaterialTheme.colorScheme.onErrorContainer
+            )
+        }
+    }
+}
+
 @Composable
 private fun MessageItem(
     message: SupportMessage,

WordPress/src/main/java/org/wordpress/android/support/he/ui/HEConversationsListScreen.kt

@@ -2,12 +2,14 @@ package org.wordpress.android.support.he.ui
 
 import android.content.res.Configuration.UI_MODE_NIGHT_YES
 import android.content.res.Resources
+import androidx.compose.foundation.background
 import androidx.compose.foundation.clickable
 import androidx.compose.foundation.layout.Arrangement
 import androidx.compose.foundation.layout.Column
 import androidx.compose.foundation.layout.Row
 import androidx.compose.foundation.layout.fillMaxWidth
 import androidx.compose.foundation.layout.padding
+import androidx.compose.foundation.shape.RoundedCornerShape
 import androidx.compose.material3.ExperimentalMaterial3Api
 import androidx.compose.material3.Icon
 import androidx.compose.material3.MaterialTheme
@@ -28,6 +30,7 @@ import org.wordpress.android.R
 import org.wordpress.android.support.aibot.util.formatRelativeTime
 import org.wordpress.android.support.common.ui.ConversationsListScreen
 import org.wordpress.android.support.common.ui.ConversationsSupportViewModel
+import org.wordpress.android.support.he.model.ConversationStatus
 import org.wordpress.android.support.he.model.SupportConversation
 import org.wordpress.android.support.he.util.generateSampleHESupportConversations
 import org.wordpress.android.ui.compose.theme.AppThemeM3
@@ -79,6 +82,9 @@ private fun HEConversationListItem(
         Column(
             modifier = Modifier.weight(1f)
         ) {
+            // Status badge
+            ConversationStatusBadge(status = conversation.status)
+
             Row(
                 modifier = Modifier.fillMaxWidth(),
                 horizontalArrangement = Arrangement.SpaceBetween,
@@ -95,7 +101,10 @@ private fun HEConversationListItem(
                 )
 
                 Text(
-                    text = formatRelativeTime(conversation.lastMessageSentAt, resources),
+                    text = formatRelativeTime(
+                        conversation.lastMessageSentAt,
+                        resources
+                    ),
                     style = MaterialTheme.typography.bodyMedium,
                     color = MaterialTheme.colorScheme.onSurfaceVariant,
                     modifier = Modifier.padding(start = 8.dp)
@@ -121,6 +130,60 @@ private fun HEConversationListItem(
     }
 }
 
+@Composable
+private fun ConversationStatusBadge(status: String) {
+    val (statusText, backgroundColor, textColor) = when (status.lowercase()) {
+        ConversationStatus.NEW -> Triple(
+            stringResource(R.string.he_support_status_new),
+            MaterialTheme.colorScheme.primaryContainer,
+            MaterialTheme.colorScheme.onPrimaryContainer
+        )
+        ConversationStatus.OPEN -> Triple(
+            stringResource(R.string.he_support_status_open),
+            MaterialTheme.colorScheme.primaryContainer,
+            MaterialTheme.colorScheme.onPrimaryContainer
+        )
+        ConversationStatus.PENDING -> Triple(
+            stringResource(R.string.he_support_status_pending),
+            MaterialTheme.colorScheme.secondaryContainer,
+            MaterialTheme.colorScheme.onSecondaryContainer
+        )
+        ConversationStatus.ON_HOLD -> Triple(
+            stringResource(R.string.he_support_status_on_hold),
+            MaterialTheme.colorScheme.surfaceVariant,
+            MaterialTheme.colorScheme.onSurfaceVariant
+        )
+        ConversationStatus.SOLVED -> Triple(
+            stringResource(R.string.he_support_status_solved),
+            MaterialTheme.colorScheme.primary,
+            MaterialTheme.colorScheme.onPrimary
+        )
+        ConversationStatus.CLOSED -> Triple(
+            stringResource(R.string.he_support_status_closed),
+            MaterialTheme.colorScheme.tertiaryContainer,
+            MaterialTheme.colorScheme.onTertiaryContainer
+        )
+        else -> Triple(
+            status,
+            MaterialTheme.colorScheme.surfaceVariant,
+            MaterialTheme.colorScheme.onSurfaceVariant
+        )
+    }
+
+    Text(
+        text = statusText,
+        style = MaterialTheme.typography.labelSmall,
+        color = textColor,
+        modifier = Modifier
+            .padding(bottom = 4.dp)
+            .background(
+                color = backgroundColor,
+                shape = RoundedCornerShape(4.dp)
+            )
+            .padding(horizontal = 6.dp, vertical = 2.dp)
+    )
+}
+
 @Preview(showBackground = true, name = "HE Support Conversations List")
 @Composable
 private fun ConversationsScreenPreview() {

WordPress/src/main/java/org/wordpress/android/support/he/util/HEConversationUtils.kt

@@ -21,6 +21,7 @@ fun generateSampleHESupportConversations(): List<SupportConversation> {
             description = "I'm having trouble logging into my account. The two-factor authentication code " +
                 "doesn't seem to be working properly when I try to access my site from the mobile app.",
             lastMessageSentAt = oneHourAgo,
+            status = "Open",
             messages = listOf(
                 SupportMessage(
                     id = 1,
@@ -73,6 +74,7 @@ fun generateSampleHESupportConversations(): List<SupportConversation> {
                 "store, I've noticed significant slowdowns and occasional timeout errors affecting customer " +
                 "experience.",
             lastMessageSentAt = twoDaysAgo,
+            status = "closed",
             messages = listOf(
                 SupportMessage(
                     id = 4,
@@ -101,6 +103,7 @@ fun generateSampleHESupportConversations(): List<SupportConversation> {
                 "configuration, SSL certificate setup, and setting up professional email forwarding for my " +
                 "business site.",
             lastMessageSentAt = oneWeekAgo,
+            status = "solved",
             messages = listOf(
                 SupportMessage(
                     id = 6,

WordPress/src/main/res/values/strings.xml

@@ -5180,6 +5180,13 @@ translators: %s: Select control option value e.g: "Auto, 25%". -->
     <string name="he_support_include_logs_description">Including logs can help our team investigate issues. Logs may contain recent app activity.</string>
     <string name="he_support_download_attachment">Download attachment</string>
     <string name="he_support_select_attachments">Select attachments</string>
+    <string name="he_support_status_new">Waiting for Support</string>
+    <string name="he_support_status_open">Open</string>
+    <string name="he_support_status_pending">Pending</string>
+    <string name="he_support_status_on_hold">On-hold</string>
+    <string name="he_support_status_solved">Solved</string>
+    <string name="he_support_status_closed">Closed</string>
+    <string name="he_support_conversation_closed_message">This conversation is closed. You can no longer reply to it.</string>
 
     <!-- HE Support - New Ticket Screen -->
     <string name="he_support_contact_support_title">Contact Support</string>

WordPress/src/test/java/org/wordpress/android/support/he/repository/HESupportRepositoryTest.kt

@@ -350,6 +350,7 @@ class HESupportRepositoryTest : BaseUnitTest() {
             title = title,
             description = description,
             lastMessageSentAt = updatedAt,
+            status = status,
             messages = emptyList()
         )
 
@@ -359,6 +360,7 @@ class HESupportRepositoryTest : BaseUnitTest() {
             title = this.title,
             description = this.description,
             lastMessageSentAt = this.updatedAt,
+            status = this.status,
             messages = this.messages.map { it.toSupportMessage() }
         )
 

WordPress/src/test/java/org/wordpress/android/support/he/ui/HESupportViewModelTest.kt

@@ -672,13 +672,15 @@ class HESupportViewModelTest : BaseUnitTest() {
     private fun createTestConversation(
         id: Long,
         title: String = "Test Conversation",
-        description: String = "Test Description"
+        description: String = "Test Description",
+        status: String = "open"
     ): SupportConversation {
         return SupportConversation(
             id = id,
             title = title,
             description = description,
             lastMessageSentAt = Date(),
+            status = status,
             messages = emptyList()
         )
     }