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11 changes: 3 additions & 8 deletions docs/topics/projects/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -93,14 +93,9 @@ Account members won't receive the notification if they don't have the required p
| Event | Notification | Permission required |
| --- | --- | --- |
| Physical card is about to expire and goes into `ToRenew` **[status](../cards/physical/index.mdx#renew-statuses)** 10 weeks before the expiration date | White-label email sent 10 weeks before card expiry. The email reminds the user about the upcoming expiration date. It includes the current delivery address and asks them to update it in their banking app within two weeks if it's incorrect. | *None* |

### Other email notifications {#notifications-other}

Swan also sends email notifications during other workflows:

- [Account onboarding](../onboarding/index.mdx#notifications): Terms and conditions email sent when onboarding is finalized.
- [Account holder verification](../onboarding/account-holders/index.mdx#notifications): First transfer requests, supporting document requests and reminders, and account opened notifications.
- [Account membership invitations](../accounts/memberships/index.mdx#notifications): Invitation emails sent to new account members.
| Account onboarding is **[finalized](../onboarding/index.mdx#statuses)** | White-label email containing Swan's terms and conditions along with your Partnership Conditions. The email is sent to the address provided during onboarding in the account's onboarding language. | *None* |
| Account holder **[verification process](../onboarding/account-holders/index.mdx#verification-process)** requires action or is complete | White-label emails sent during verification, which may include: first transfer requests, supporting document requests and reminders, and account opened notifications. Swan can configure these notifications on your behalf; [submit a request](https://support.swan.io/hc/en-150/requests/new) if interested. | *None* |
| New account member is **[invited](../accounts/memberships/index.mdx#invite)** with status `InvitationSent` | White-label email invitation with a link for the invited member to accept the membership and bind their Swan user account. Configuration depends on your [integration setup](../accounts/memberships/index.mdx#notifications). | *None* |

## Guides {#guides}

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