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Changing SA to TAM #1541

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Nov 7, 2024
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Changing SA to TAM #1541

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2 changes: 1 addition & 1 deletion content/en/user-guide/localstack-enterprise/enterprise-support/index.md
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Expand Up @@ -13,7 +13,7 @@ The key components of our enterprise support offering include:

- **Direct Slack Connect Channel**: A dedicated Slack Connect channel is available to maintain a direct communication link with the LocalStack engineering team.
This setup ensures quick issue resolution and streamlined collaboration, improving overall service efficiency.
- **Dedicated Customer Success Manager (CSM) and Solutions Architect (SA)**: Enterprise customers are assigned a CSM and SA.
- **Dedicated Customer Success Manager (CSM) and Technical Account Manager (TAM)**: Enterprise customers are assigned a CSM and SA.
The CSM acts as a strategic advisor to help fully utilize LocalStack's offerings, while the SA provides expert technical assistance in designing and optimizing solutions tailored to your needs.
- **Custom Service Level Agreements (SLAs)**: Tailor your service levels and response times to meet your organization's requirements.
Custom SLAs can be negotiated to align with your business objectives and ensure optimal system performance.
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