Enhance Freshdesk component with new actions and properties

components/freshdesk/actions/create-message-for-thread/create-message-for-thread.mjs

@@ -0,0 +1,66 @@
+import { parseObject } from "../../common/utils.mjs";
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-message-for-thread",
+  name: "Create Message For Thread",
+  description: "Create message for a thread. [See the documentation](https://developers.freshdesk.com/api/#create_message_for_thread).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+      label: "Ticket ID",
+      description: "ID of the ticket to create the message for.",
+    },
+    threadId: {
+      propDefinition: [
+        freshdesk,
+        "threadId",
+        ({ ticketId }) => ({
+          ticketId,
+        }),
+      ],
+      label: "Thread ID",
+      description: "ID of the thread to create the message for.",
+    },
+    body: {
+      type: "string",
+      label: "Body",
+      description: "Content of the note in HTML format.",
+      optional: true,
+    },
+    participants: {
+      type: "string[]",
+      label: "Participants",
+      description: "List of the participants to be added to the message.",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk.createMessageForThread({
+      $,
+      data: {
+        body: this.body,
+        participants: {
+          email: {
+            to: parseObject(this.participants),
+          },
+        },
+        thread_id: this.threadId,
+      },
+    });
+
+    $.export("$summary", `Message created successfully with ID: ${response.id}`);
+    return response;
+  },
+};

components/freshdesk/actions/create-reply/create-reply.mjs

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+import { getFileStreamAndMetadata } from "@pipedream/platform";
+import FormData from "form-data";
+import { parseObject } from "../../common/utils.mjs";
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-reply",
+  name: "Create a Reply",
+  description: "Create a reply to a ticket. [See the documentation](https://developers.freshdesk.com/api/#reply_ticket).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    body: {
+      type: "string",
+      label: "Body",
+      description: "Content of the note in HTML format.",
+    },
+    attachments: {
+      type: "string[]",
+      label: "Attachments",
+      description: "The total size of all the ticket's attachments (not just this note) cannot exceed 20MB.",
+      optional: true,
+    },
+    fromEmail: {
+      propDefinition: [
+        freshdesk,
+        "fromEmail",
+      ],
+      optional: true,
+    },
+    userId: {
+      propDefinition: [
+        freshdesk,
+        "agentId",
+      ],
+      label: "User ID",
+      description: "ID of the agent who is adding the note.",
+      optional: true,
+    },
+    ccEmails: {
+      type: "string[]",
+      label: "CC Emails",
+      description: "Email address added in the 'cc' field of the outgoing ticket email.",
+      optional: true,
+    },
+    bccEmails: {
+      type: "string[]",
+      label: "BCC Emails",
+      description: "Email address added in the 'bcc' field of the outgoing ticket email.",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const formData = new FormData();
+    formData.append("body", this.body);
+
+    if (this.fromEmail) {
+      formData.append("from_email", this.fromEmail.label);
+    }
+    if (this.userId) {
+      formData.append("user_id", this.userId);
+    }
+    const parsedCcEmails = parseObject(this.ccEmails);
+    if (parsedCcEmails) {
+      parsedCcEmails.forEach((ccEmail) => {
+        formData.append("cc_emails[]", ccEmail);
+      });
+    }
+    const parsedBccEmails = parseObject(this.bccEmails);
+    if (parsedBccEmails) {
+      parsedBccEmails.forEach((bccEmail) => {
+        formData.append("bcc_emails[]", bccEmail);
+      });
+    }
+
+    const parsedAttachments = parseObject(this.attachments);
+    if (parsedAttachments) {
+      for (const attachment of parsedAttachments) {
+        const {
+          stream, metadata,
+        } = await getFileStreamAndMetadata(attachment);
+        formData.append("attachments[]", stream, {
+          contentType: metadata.contentType,
+          knownLength: metadata.size,
+          filename: metadata.name,
+        });
+      };
+    }
+    const response = await this.freshdesk.createReply({
+      $,
+      ticketId: this.ticketId,
+      data: formData,
+      headers: formData.getHeaders(),
+    });
+
+    $.export("$summary", `Reply created successfully with ID: ${response.id}`);
+    return response;
+  },
+};

components/freshdesk/actions/create-thread/create-thread.mjs

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+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-create-thread",
+  name: "Create a Thread",
+  description: "Create a thread to a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_a_thread).",
+  version: "0.0.1",
+  annotations: {
+    destructiveHint: false,
+    openWorldHint: true,
+    readOnlyHint: false,
+  },
+  type: "action",
+  props: {
+    freshdesk,
+    type: {
+      type: "string",
+      label: "Type",
+      description: "Type of the thread.",
+      options: [
+        "forward",
+        "discussion",
+      ],
+    },
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+      label: "Parent ID",
+      description: "The ID of the ticket to create the thread for.",
+    },
+    emailConfigId: {
+      propDefinition: [
+        freshdesk,
+        "fromEmail",
+      ],
+      label: "Email Config ID",
+      description: "The ID of the email config to use for the thread.",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk.createThread({
+      $,
+      data: {
+        type: this.type,
+        parent: {
+          id: this.ticketId,
+          type: "ticket",
+        },
+        additional_info: {
+          email_config_id: this.emailConfigId.value,
+        },
+      },
+    });
+
+    $.export("$summary", `Thread created successfully with ID: ${response.id}`);
+    return response;
+  },
+};