Add overall expectations for RC service level #976
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Contributor
Author
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Ralph will review the content, but please review for spelling and grammar. |
bdu-birhanu
reviewed
May 29, 2025
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| Research Computing is centrally funded by UAB for 5-by-8 support (5 days per week, 8 hours per day), offered between the hours of 8:00 AM and 5:00 PM, every Monday through Friday, except for [UAB Designated Holidays](https://www.uab.edu/humanresources/home/benefits/time-off/holidays). | ||
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| Our services and platforms average 98% uptime, substantially higher than NSF requirements. If your research efforts require higher service, or if extended maintenance periods are not acceptable, the we are happy to work with you to explore commercial cloud services. Please [Contact Us](./help/support.md). |
Contributor
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"the" seems unnecessary here in "... not acceptable, we are happy to work with you..."
bdu-birhanu
reviewed
May 29, 2025
bdu-birhanu
added
pr: changes requested
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Pull Request
Overview
Add overall expectations for Research Computing service level. Useful to help set a standard expectation for uptime and service availability. Discusses tradeoffs and where we are compared to commercial cloud and NSF requirements for funding.
Related Issues
Fixes #963