Update using API

[AAponciano]

Code of Conduct

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Is there an existing issue for this?

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GLPI Version

11.0.4

Plugin version

1.23.1

Bug description

Hello,

I am experiencing difficulty updating information in additional/custom fields since migrating from V10 to V11.

In V10, I successfully used the following payload structure to update a specific field:

{"input": {"numticketdevopfield": "1612"}}

However, I have been unable to find the correct method for V11. I have attempted various approaches, including using the full field name, the field ID, and referencing the associated table, but without success.

Could you please provide guidance or an example of the correct API structure/payload required to update custom field information in V11?

Any hint or documentation link would be greatly appreciated.

Thank you for your time.

Relevant log output

No logs since I get every time a 200 ok

Page URL

No response

Steps To reproduce

every put or patch that I tried yelded the same result.

Your GLPI setup information

GLPI information

GLPI: 11.0.4 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language: pt_BR
Source Integrity: 10 files changed
  A: inc/downstream.php
  M: public/pics/logos/logo-G-100-black.png
  M: public/pics/logos/logo-G-100-grey.png
  M: public/pics/logos/logo-G-100-white.png
  M: public/pics/logos/logo-GLPI-100-black.png
  M: public/pics/logos/logo-GLPI-100-grey.png
  M: public/pics/logos/logo-GLPI-100-white.png
  M: public/pics/logos/logo-GLPI-250-black.png
  M: public/pics/logos/logo-GLPI-250-grey.png
  M: public/pics/logos/logo-GLPI-250-white.png

Server

Operating system: Linux azpcscitsm 6.14.0-1014-azure #​14~24.04.1-Ubuntu SMP Fri Oct  3 20:52:11 UTC 2025 x86_64
PHP: 8.3.6 apache2handler
PHP extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, random, Reflection, SPL, session, standard, sodium,

apache2handler, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext,

iconv, igbinary, imap, intl, ldap, exif, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, soap, sockets,

sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlrpc, xmlwriter, xsl, zip, Zend OPcache
Setup: disable_functions="" max_execution_time="60" max_input_vars="5000" memory_limit="256M" post_max_size="20M"

session.cookie_secure="0" session.cookie_httponly="1" session.cookie_samesite="" session.save_handler="files"

upload_max_filesize="20M"
Web server: Apache/2.4.58 (Ubuntu) (Apache/2.4.58 (Ubuntu) Server at hubtechhml.nstech.com.br Port 80)
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36

Edg/143.0.0.0
Database:
Server Software: (Ubuntu)
Server Version: 8.0.44-0ubuntu0.24.04.1
Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
Parameters: glpi@localhost/glpi
Host info: Localhost via UNIX socket
Requirements:

PHP version (8.3.6) is supported.

OS and PHP are relying on 64 bits integers.

Sessions configuration is OK.

Allocated memory is sufficient.

Following extensions are installed: dom, fileinfo, filter, libxml, simplexml, tokenizer, xmlreader,

xmlwriter.

mysqli extension is installed

curl extension is installed

gd extension is installed

intl extension is installed

mbstring extension is installed

zlib extension is installed

bcmath extension is installed

The constant

SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

openssl extension is installed

Database engine version (8.0.44) is supported.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.
Sessions configuration is secured.

exif extension is installed

ldap extension is installed

Following extensions are installed: bz2,

Phar, zip.

Zend OPcache extension is installed

Following extensions are installed:

ctype, iconv, sodium.

Write access to

/var/www/html/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: "/var/www/html/glpi"

GLPI_VERSION: "11.0.4"

GLPI_SCHEMA_VERSION: "11.0.4@9065df1ff6b8ff1d77b519d1c4856507d18258b0"

GLPI_FILES_VERSION: "11.0.4-1d4fbe9a"

GLPI_MIN_PHP: "8.2"

GLPI_MAX_PHP: "8.5"

GLPI_YEAR: "2025"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/inventories"

GLPI_THEMES_DIR: "/var/lib/glpi/themes"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_ENVIRONMENT_TYPE: "production"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["~^\n                        (http|https|feed)://

# protocol\n                        (\n                            (?:\n

(?:xn--[a-z0-9-]++\.)*+xn--[a-z0-9-]++                      # a domain name using punycode\n

|\n                                (?:[\pL\pN\pS\pM\-\]++\.)+[\pL\pN\pM]++                    # a multi-level domain

name\n                                    |\n                                [a-z0-9\-\]++

# a single-level domain name\n                            )\.?\n                                |

# or\n                            \d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}

# an IP address\n                                |                                                           #

or\n                            \[\n

(?:(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){6})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:::(?:(?:(?:[0-9a-f]{1,4})):){5})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){4})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,1}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){3})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,2}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){2})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,3}(?:(?:[0-9a-f]{1,4})))?::(?:(?:[0-9a-f]{1,4})):)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,4}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,5}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,6}(?:(?:[0-9a-f]{1,4})))?::))))\n

\]                                                              # an IPv6 address\n

)\n                        (?:/ (?:[\pL\pN\pS\pM\-.\~!$&'()+,;=:@]|%[0-9A-Fa-f]{2}) )*     # a path\n

(?:\? (?:[\pL\pN\-.\~!$&'\\+,;=:@/?]|%[0-9A-Fa-f]{2}) )?    # a query (optional)\n

$~ixuD"]

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d*|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ENABLE: 3

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DOCUMENTATION_ROOT_URL: "https://links.glpi-project.org"

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_LOG_LVL: "warning"

GLPI_SKIP_UPDATES: false

GLPI_STRICT_ENV: false

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_CENTRAL_WARNINGS: "1"

GLPI_SYSTEM_CRON: false

GLPI_TEXT_MAXSIZE: "4000"

GLPI_WEBHOOK_ALLOW_RESPONSE_SAVING: "0"

GLPI_WEBHOOK_CRA_MANDATORY: false

GLPI_ALTCHA_MODE: "interactive"

GLPI_ALTCHA_MAX_NUMBER: 50000

GLPI_ALTCHA_EXPIRATION_INTERVAL: "PT20M"

GLPI_PLUGINS_DIRECTORIES: ["/var/www/html/glpi/marketplace","/var/www/html/glpi/plugins"]

GLPI_NETWORK_API_URL: "https://services.glpi-network.com/api"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

Réplicas SQL

Not active

Notifications

Way of sending emails: PHP

Plugins list

webapplications      Name: Appliance dashboard            Version: 5.1.3      State: Habilitado

Install Method: Marketplace

fields               Name: Campos adicionais              Version: 1.23.1     State: Habilitado

Install Method: Marketplace

behaviors            Name: Comportamentos                 Version: 3.0.1      State: Instalado / não ativado

Install Method: Marketplace

escalade             Name: Escalonamento                  Version: 2.10.0     State: Habilitado

Install Method: Marketplace

formcreator          Name: Formcreator End-of-Life Update Version: 3.0.1      State: Instalado / não ativado

Install Method: Marketplace

datainjection        Name: Importação de dados            Version: 2.15.2     State: Habilitado

Install Method: Marketplace

singlesignon         Name: Single Sign-on                 Version: 1.5.1      State: Habilitado

Install Method: Manual

tag                  Name: Tag Management                 Version: 2.14.2     State: Habilitado

Install Method: Marketplace

Anything else?

No response

[AAponciano]

I'm still using API V1.

[Wy979565895]

Me too. I'm unable to update the field content.

[stonebuzz]

Can you try again by adding a specific key (c_id) to indicate to the plugin which container should be updated?

{
  "c_id": 3,
  "my_spcific_field": "foobar"
}

[paulohasseatua-star]

@stonebuzz not working

curl -X PUT
https://glpi.exemplo.com/apirest.php/Ticket/123456
-H "Content-Type: application/json"
-H "Session-Token: SESSION_TOKEN_EXEMPLO"
-H "App-Token: APP_TOKEN_EXEMPLO"
-d '{
"input": {
"id": 123456,
"name": "[TEST API] Ticket updated via API",
"c_id": 12,
"zabbixeventstfield": 0,
"zabbixeventdatefield": "2025-01-01 10:00:00"
}
}'

Result:

• HTTP 200 OK
• Ticket title is updated successfully
• Plugin Fields values are NOT updated
• No error returned by the API

[Wy979565895]

Can you now update the fields through the API normally?