From 8f0f29e9682eedbc5cb76ce0030a093abf6b59c0 Mon Sep 17 00:00:00 2001 From: Harsh Mishra Date: Fri, 9 May 2025 14:12:58 +0530 Subject: [PATCH] update support page to accommodate new pricing changes --- .../getting-started/help-and-support/index.md | 27 ++++++++++++------- 1 file changed, 17 insertions(+), 10 deletions(-) diff --git a/content/en/getting-started/help-and-support/index.md b/content/en/getting-started/help-and-support/index.md index 789abfe6b5..4470522042 100644 --- a/content/en/getting-started/help-and-support/index.md +++ b/content/en/getting-started/help-and-support/index.md @@ -31,14 +31,22 @@ At the moment, we only provide support in `English`, as we are an international ## Support Coverage -| Plan | Tier | -|---------------------|----------------------------------------------------------| -| Community Edition | [Basic Support](#basic-support) | -| Hobby Subscription | [Basic Support](#basic-support) | -| Trial Subscription | [Standard Support](#standard-support) | -| Starter Subscription | [Standard Support](#standard-support) | -| Team Subscription | [Priority Support](#priority-support) | -| Enterprise Subscription | [Enterprise Support](#enterprise-support) | +| Plan | Tier | +| ---------- | ------------------------------------------------------------------------------------------------------------ | +| Free | [**Basic Support**](https://docs.localstack.cloud/getting-started/help-and-support/#basic-support) | +| Trial | [**Standard Support**](https://docs.localstack.cloud/getting-started/help-and-support/#standard-support) | +| Base | [**Standard Support**](https://docs.localstack.cloud/getting-started/help-and-support/#standard-support) | +| Ultimate | [**Priority Support**](https://docs.localstack.cloud/getting-started/help-and-support/#priority-support) | +| Enterprise | [**Enterprise Support**](https://docs.localstack.cloud/getting-started/help-and-support/#enterprise-support) | + +## Support Coverage for legacy plans + +| Plan | Tier | +| ---------- | ------------------------------------------------------------------------------------------------------------ | +| Hobby | [**Basic Support**](https://docs.localstack.cloud/getting-started/help-and-support/#basic-support) | +| Starter | [**Standard Support**](https://docs.localstack.cloud/getting-started/help-and-support/#standard-support) | +| Teams | [**Priority Support**](https://docs.localstack.cloud/getting-started/help-and-support/#priority-support) | +| Enterprise | [**Enterprise Support**](https://docs.localstack.cloud/getting-started/help-and-support/#enterprise-support) | ## Support features @@ -191,11 +199,10 @@ To learn more about the support available to **Enterprise** plan users, refer to ## Support Business Hours -Our support team operates in the CET timezone, Monday to Friday, from 8 AM to 4 PM, excluding the following holidays: +Our support team operates in the CET and ET timezone, Monday to Friday, from 6 AM to 9 PM UTC, excluding the following holidays: - January 1st, - May 1st, -- August 15th, - November 1st, - December 24th, 25th and 31st