From 70221bb99add454573b4ac61c1d3c24cc808f8f2 Mon Sep 17 00:00:00 2001 From: komarkovich Date: Mon, 4 Nov 2024 14:17:41 +0100 Subject: [PATCH] Changing SA to TAM --- .../localstack-enterprise/enterprise-support/index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/en/user-guide/localstack-enterprise/enterprise-support/index.md b/content/en/user-guide/localstack-enterprise/enterprise-support/index.md index 335315d5f2..e4b1138e2a 100644 --- a/content/en/user-guide/localstack-enterprise/enterprise-support/index.md +++ b/content/en/user-guide/localstack-enterprise/enterprise-support/index.md @@ -13,7 +13,7 @@ The key components of our enterprise support offering include: - **Direct Slack Connect Channel**: A dedicated Slack Connect channel is available to maintain a direct communication link with the LocalStack engineering team. This setup ensures quick issue resolution and streamlined collaboration, improving overall service efficiency. -- **Dedicated Customer Success Manager (CSM) and Solutions Architect (SA)**: Enterprise customers are assigned a CSM and SA. +- **Dedicated Customer Success Manager (CSM) and Technical Account Manager (TAM)**: Enterprise customers are assigned a CSM and SA. The CSM acts as a strategic advisor to help fully utilize LocalStack's offerings, while the SA provides expert technical assistance in designing and optimizing solutions tailored to your needs. - **Custom Service Level Agreements (SLAs)**: Tailor your service levels and response times to meet your organization's requirements. Custom SLAs can be negotiated to align with your business objectives and ensure optimal system performance.