|
| 1 | +package main |
| 2 | + |
| 3 | +import ( |
| 4 | + "bytes" |
| 5 | + "encoding/csv" |
| 6 | + "fmt" |
| 7 | + "io/ioutil" |
| 8 | + "log" |
| 9 | + "math" |
| 10 | + "os" |
| 11 | + "strconv" |
| 12 | + "strings" |
| 13 | + //"sync" |
| 14 | + "time" |
| 15 | +) |
| 16 | + |
| 17 | +var skillMap = map[string]string{ |
| 18 | + "NMAAHC": "Main Menu", |
| 19 | + "NMAAHC 10": "Advance Passes", |
| 20 | + "NMAAHC 11": "Same Day/Walk Up Passes", |
| 21 | + "NMAAHC 12": "Cancel/Exchange Passes", |
| 22 | + "NMAAHC TICKET": "Obtain Passes Over Phone", |
| 23 | + "NMAAHC XFER VALID": "Valid Transfer", |
| 24 | + "NMAAHC SHOP": "Museum Shop", |
| 25 | + "NMAAHC CAFE": "Sweet Home Cafe", |
| 26 | + "NMAAHC 14": "New Group Reservation", |
| 27 | + "NMAAHC BusyNoAnswer": "Network Error/Busy", |
| 28 | + "NMAAHC NetInvalidNum": "Network Error/Busy", |
| 29 | + "NMAAHC 18": "Cancel Group Reservation", |
| 30 | + "NMAAHC MEM RENEW": "Donations, Gifts, New/Renew Membership", |
| 31 | + "NMAAHC MEM QUESTION": "Questions About Membership", |
| 32 | + "NMAAHC 17": "Donate Object or Collection", |
| 33 | + "NMAAHC 2": "Timed Entry Passes", |
| 34 | + "NMAAHC 3": "Group Reservations", |
| 35 | + "NMAAHC 4": "Membership & Donations", |
| 36 | + "NMAAHC 5": "Location & Hours", |
| 37 | + "NMAAHC 6": "Transportation & Parking", |
| 38 | + "NMAAHC 7": "Tours", |
| 39 | + "NMAAHC 8": "Accessibility", |
| 40 | + "NMAAHC 9": "Sweet Home Cafe and the Museum Shop", |
| 41 | +} |
| 42 | + |
| 43 | +var TICKET string = "Wednesday" |
| 44 | + |
| 45 | +var iID, iMID, iTIME, iCAMP, iCONTACT, iSKILL, iDATE int |
| 46 | + |
| 47 | +type entry struct { |
| 48 | + assigned int |
| 49 | + values []string |
| 50 | +} |
| 51 | + |
| 52 | +type sequence struct { |
| 53 | + seqID int |
| 54 | + entries map[int]entry |
| 55 | +} |
| 56 | + |
| 57 | +type sequenceList struct { |
| 58 | + index int |
| 59 | + sequences map[int]sequence |
| 60 | +} |
| 61 | + |
| 62 | +func (seqList *sequenceList) addSequence(seq *sequence) { |
| 63 | + seqList.sequences[seqList.index] = *seq |
| 64 | + seq.seqID = seqList.index |
| 65 | + seqList.index++ |
| 66 | + |
| 67 | +} |
| 68 | + |
| 69 | +func (seq *sequence) addEntry(id int, ent *entry) { |
| 70 | + ent.assigned = seq.seqID |
| 71 | + seq.entries[id] = *ent |
| 72 | + |
| 73 | +} |
| 74 | + |
| 75 | +func (seq *sequence) merge(seq2 *sequence) { |
| 76 | + for id, ent := range seq2.entries { |
| 77 | + if _, ok := seq.entries[id]; !ok { |
| 78 | + seq.addEntry(id, &ent) |
| 79 | + |
| 80 | + } |
| 81 | + |
| 82 | + } |
| 83 | + |
| 84 | +} |
| 85 | + |
| 86 | +func (ent *entry) forTrace(entries map[int]*entry) (*sequence, error) { |
| 87 | + // if it is the beginning of a sequence, then add start the sequence with ent and delete it from entries |
| 88 | + if id, err := strconv.Atoi(ent.values[iID]); err != nil { |
| 89 | + return &sequence{}, err |
| 90 | + |
| 91 | + } else { |
| 92 | + seq := &sequence{} |
| 93 | + seq.entries = make(map[int]entry) |
| 94 | + seq.addEntry(id, ent) |
| 95 | + defer delete(entries, id) |
| 96 | + for _, spawn := range entries { |
| 97 | + if spawn.assigned == -1 { |
| 98 | + if bytes.Equal([]byte(ent.values[iID]), []byte(spawn.values[iMID])) { |
| 99 | + if seq2, err := spawn.forTrace(entries); err != nil { |
| 100 | + return seq, err |
| 101 | + |
| 102 | + } else { |
| 103 | + seq.merge(seq2) |
| 104 | + |
| 105 | + } |
| 106 | + |
| 107 | + } |
| 108 | + |
| 109 | + } |
| 110 | + |
| 111 | + } |
| 112 | + return seq, nil |
| 113 | + |
| 114 | + } |
| 115 | + |
| 116 | +} |
| 117 | + |
| 118 | +func (seq *sequence) xferReason() string { |
| 119 | + for _, ent := range seq.entries { |
| 120 | + if ent.values[iSKILL] == "NMAAHC TICKET" { |
| 121 | + return "TICKETING" |
| 122 | + |
| 123 | + } else if ent.values[iSKILL] == "NMAAHC MEM RENEW" || |
| 124 | + ent.values[iSKILL] == "NMAAHC MEM QUESTION" { |
| 125 | + return "MEMBERSHIP" |
| 126 | + |
| 127 | + } |
| 128 | + |
| 129 | + } |
| 130 | + return "" |
| 131 | + |
| 132 | +} |
| 133 | + |
| 134 | +func isTDay(start_date time.Time) bool { |
| 135 | + start_year, start_month, _ := start_date.Date() |
| 136 | + month_start := time.Date(start_year, start_month, 1, 1, 1, 1, 1, time.UTC) |
| 137 | + for { |
| 138 | + if month_start.Weekday().String() == TICKET { |
| 139 | + break |
| 140 | + |
| 141 | + } else { |
| 142 | + month_start = month_start.Add(time.Hour * 24) |
| 143 | + |
| 144 | + } |
| 145 | + |
| 146 | + } |
| 147 | + return start_date.Day() == month_start.Day() |
| 148 | + |
| 149 | +} |
| 150 | + |
| 151 | +func main() { |
| 152 | + sFile := "Data.csv" |
| 153 | + fileStr, err := ioutil.ReadFile(sFile) |
| 154 | + if err != nil { |
| 155 | + fmt.Println(err) |
| 156 | + |
| 157 | + } |
| 158 | + str := string(fileStr) |
| 159 | + entries := make(map[int]*entry) |
| 160 | + seqList := sequenceList{0, make(map[int]sequence)} |
| 161 | + r := csv.NewReader(strings.NewReader(str)) |
| 162 | + headers, err := r.Read() |
| 163 | + headers = append(headers, "S_ID", "TIME_30", "TIME_15", "CALL_SUM", "AREA", "WEEKDAY", "T_DAY") |
| 164 | + if err != nil { |
| 165 | + fmt.Println(err) |
| 166 | + } |
| 167 | + for i, sHeader := range headers { |
| 168 | + if sHeader == "contact_id" { |
| 169 | + iID = i |
| 170 | + |
| 171 | + } else if sHeader == "master_contact_id" { |
| 172 | + iMID = i |
| 173 | + |
| 174 | + } else if sHeader == "start_time" { |
| 175 | + iTIME = i |
| 176 | + |
| 177 | + } else if sHeader == "campaign_name" { |
| 178 | + iCAMP = i |
| 179 | + |
| 180 | + } else if sHeader == "skill_name" { |
| 181 | + iSKILL = i |
| 182 | + |
| 183 | + } else if sHeader == "contact_name" { |
| 184 | + iCONTACT = i |
| 185 | + |
| 186 | + } else if sHeader == "start_date" { |
| 187 | + iDATE = i |
| 188 | + |
| 189 | + } |
| 190 | + |
| 191 | + } |
| 192 | + for { |
| 193 | + record, err := r.Read() |
| 194 | + if err != nil { |
| 195 | + break |
| 196 | + |
| 197 | + } |
| 198 | + // make each entry have an initial assigned = -1 |
| 199 | + if record[iCAMP] == "NMAAHC" { |
| 200 | + if id, err := strconv.Atoi(record[iID]); err != nil { |
| 201 | + fmt.Println(err) |
| 202 | + |
| 203 | + } else { |
| 204 | + entries[id] = &entry{-1, record} |
| 205 | + |
| 206 | + } |
| 207 | + |
| 208 | + } |
| 209 | + |
| 210 | + } |
| 211 | + //var waitGroup sync.WaitGroup |
| 212 | + for _, ent := range entries { |
| 213 | + if ent.assigned == -1 { |
| 214 | + if bytes.Equal([]byte(ent.values[iID]), []byte(ent.values[iMID])) { |
| 215 | + if seq, err := ent.forTrace(entries); err != nil { |
| 216 | + fmt.Println(err) |
| 217 | + |
| 218 | + } else { |
| 219 | + seqList.addSequence(seq) |
| 220 | + |
| 221 | + } |
| 222 | + |
| 223 | + } |
| 224 | + } |
| 225 | + |
| 226 | + } |
| 227 | + //waitGroup.Wait() |
| 228 | + file, err := os.Create("callSequence.csv") |
| 229 | + w := csv.NewWriter(file) |
| 230 | + if err := w.Write(headers); err != nil { |
| 231 | + log.Fatalln(err) |
| 232 | + |
| 233 | + } |
| 234 | + for sID, seq := range seqList.sequences { |
| 235 | + var index int = 1 |
| 236 | + for _, ent := range seq.entries { |
| 237 | + timeStamp, err := time.Parse("15:04:05", ent.values[iTIME]) |
| 238 | + if err != nil { |
| 239 | + fmt.Println(err) |
| 240 | + |
| 241 | + } |
| 242 | + var intervals [2]string |
| 243 | + var iMin [2]int = [2]int{int(math.Floor(float64(timeStamp.Minute())/30.0) * 30), |
| 244 | + int(math.Floor(float64(timeStamp.Minute())/15.0) * 15)} |
| 245 | + for i := range intervals { |
| 246 | + if timeStamp.Hour() < 10 { |
| 247 | + intervals[i] += "0" + strconv.Itoa(timeStamp.Hour()) |
| 248 | + |
| 249 | + } else { |
| 250 | + intervals[i] += strconv.Itoa(timeStamp.Hour()) |
| 251 | + |
| 252 | + } |
| 253 | + if iMin[i] < 10 { |
| 254 | + intervals[i] += ":0" + strconv.Itoa(iMin[i]) |
| 255 | + |
| 256 | + } else { |
| 257 | + intervals[i] += ":" + strconv.Itoa(iMin[i]) |
| 258 | + |
| 259 | + } |
| 260 | + intervals[i] += ":00" |
| 261 | + |
| 262 | + } |
| 263 | + if ent.values[iCONTACT] == "Outbound" { |
| 264 | + ent.values[iCONTACT] = func(s *sequence) string { |
| 265 | + for _, e := range s.entries { |
| 266 | + if e.values[iCONTACT] != "Outbound" { |
| 267 | + return e.values[iCONTACT] |
| 268 | + |
| 269 | + } |
| 270 | + |
| 271 | + } |
| 272 | + return "" |
| 273 | + |
| 274 | + }(&seq) |
| 275 | + |
| 276 | + } |
| 277 | + startDate, err := time.Parse("01/02/2006", ent.values[iDATE]) |
| 278 | + if err != nil { |
| 279 | + fmt.Println(err) |
| 280 | + |
| 281 | + } |
| 282 | + var AREA string |
| 283 | + if ent.values[iSKILL] == "NMAAHC XFER VALID" || |
| 284 | + ent.values[iSKILL] == "NMAAHC BusyNoAnswer" || |
| 285 | + ent.values[iSKILL] == "NMAAHC NetInvalidNum" { |
| 286 | + AREA = seq.xferReason() + " " + skillMap[ent.values[iSKILL]] |
| 287 | + |
| 288 | + } else { |
| 289 | + AREA = skillMap[ent.values[iSKILL]] |
| 290 | + |
| 291 | + } |
| 292 | + ent.values = append(ent.values, // Array being appended to |
| 293 | + strconv.Itoa(sID), intervals[0], intervals[1], strconv.Itoa(index), // Sequence ID, TIME_30, TIME_15 |
| 294 | + AREA, startDate.Weekday().String(), strconv.FormatBool(isTDay(startDate))) // Call sum, AREA, WEEKDAY, T_DAY |
| 295 | + if err := w.Write(ent.values); err != nil { |
| 296 | + log.Fatalln(err) |
| 297 | + |
| 298 | + } |
| 299 | + index = 0 |
| 300 | + |
| 301 | + } |
| 302 | + |
| 303 | + } |
| 304 | + w.Flush() |
| 305 | + if err := w.Error(); err != nil { |
| 306 | + log.Fatal(err) |
| 307 | + |
| 308 | + } |
| 309 | + |
| 310 | +} |
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