Error:There was an issue fetching that device. Make sure your account is linked and the ID is correct.

[robindesvils]

Hello,

I live in Quebec or Eastern Canada:
For my project I have choosen Eastern america data center. I get the error:
There was an issue fetching that device. Make sure your account is linked and the ID is correct.

Any cue will be helpful.

Thanks.

fl@Satellite-Z930:~$ DEBUG=* tuya-cli wizard ? The API key from tuya.com: nvyf3urgk9sjr9umwgjg ? The API secret from tuya.com 43a6058aa511453696f33b0bf9bb30a1 ? Provide a 'virtual ID' of a device currently registered in the app: ebe3f2702d4d56589apk6f follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/token?grant_type=1', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116199651', sign: 'A3E7465351AC81AC5018658632D0D1966A9636B1F28B35A9CE17A4CEF9E45B0C', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'User-Agent': 'axios/0.21.4' }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyaeu.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +0ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/token?grant_type=1', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116199654', sign: 'C96951A358F6D5BBB3D8D7FD0F2D271DDAAD769CFC8B404CF5C4E8FEF98A4CCE', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'User-Agent': 'axios/0.21.4' }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyaus.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +52ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/token?grant_type=1', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116199655', sign: 'FBA0D661CEF66243BC5FE0FFD341993694092C06DEB469558D9A3EDDFEBDC75D', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'User-Agent': 'axios/0.21.4' }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyacn.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +4ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/token?grant_type=1', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116199655', sign: 'FBA0D661CEF66243BC5FE0FFD341993694092C06DEB469558D9A3EDDFEBDC75D', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'User-Agent': 'axios/0.21.4' }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyain.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +2ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/devices/ebe3f2702d4d56589apk6f', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116200151', sign: '4DE621E4E9C3B69C4FD69AE17C6534D108B037C1302E24BDA7B92C1B9CA9FFA7', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '5d1a296e3b229d2fef3408f64cf52518', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'Content-Type': 'application/json', 'User-Agent': 'axios/0.21.4', 'Content-Length': 2 }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyaeu.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +423ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/devices/ebe3f2702d4d56589apk6f', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116200180', sign: '4C0F529746E9B6A3AFFC1EFC42F975029CEE0C84122BBA39F9D636612844F421', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: 'e7d24cc46495ea3f800e38d690889257', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'Content-Type': 'application/json', 'User-Agent': 'axios/0.21.4', 'Content-Length': 2 }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyaus.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +25ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/devices/ebe3f2702d4d56589apk6f', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116200787', sign: '9C7627B20F86BCE4BFE5171B9E5D1FA76AC6C28C095C4B788A69C8242F4A26A5', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: '0384c2712768bba2b1dcf82f57a28f31', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'Content-Type': 'application/json', 'User-Agent': 'axios/0.21.4', 'Content-Length': 2 }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyain.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +607ms follow-redirects options { maxRedirects: 21, maxBodyLength: 10485760, protocol: 'https:', path: '/v1.0/devices/ebe3f2702d4d56589apk6f', method: 'GET', headers: { Accept: 'application/json, text/plain, */*', t: '1746116201317', sign: 'F98DEDAA902CCA39EFBB5E1BF17EFEAA1B2C891A060A7198E57543150F0DAAE6', client_id: 'nvyf3urgk9sjr9umwgjg', sign_method: 'HMAC-SHA256', access_token: 'd7b196cc0b739f173ec75a86bd1f2f02', Dev_lang: 'Nodejs', Dev_channel: 'SaaSFramework', 'Signature-Headers': '', 'Content-Type': 'application/json', 'User-Agent': 'axios/0.21.4', 'Content-Length': 2 }, agent: undefined, agents: { http: undefined, https: undefined }, auth: undefined, hostname: 'openapi.tuyacn.com', port: null, nativeProtocols: { 'http:': { _connectionListener: [Function: connectionListener], METHODS: [Array], STATUS_CODES: [Object], Agent: [Function], ClientRequest: [Function: ClientRequest], IncomingMessage: [Function: IncomingMessage], OutgoingMessage: [Function: OutgoingMessage], Server: [Function: Server], ServerResponse: [Function: ServerResponse], createServer: [Function: createServer], get: [Function: get], request: [Function: request], maxHeaderSize: [Getter], globalAgent: [Getter/Setter] }, 'https:': { Agent: [Function: Agent], globalAgent: [Agent], Server: [Function: Server], createServer: [Function: createServer], get: [Function: get], request: [Function: request] } } } +528ms [ Error: 28841107: No permission. The data center is suspended.Please go to the cloud development platform to enable the data center. at /usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:77:11 at processTicksAndRejections (internal/process/task_queues.js:97:5) at async Promise.all (index 0) at async list (/usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:64:28), Error: 28841107: No permission. The data center is suspended.Please go to the cloud development platform to enable the data center. at /usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:77:11 at processTicksAndRejections (internal/process/task_queues.js:97:5) at async Promise.all (index 1) at async list (/usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:64:28), Error: 28841107: No permission. The data center is suspended.Please go to the cloud development platform to enable the data center. at /usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:77:11 at processTicksAndRejections (internal/process/task_queues.js:97:5) at async Promise.all (index 2) at async list (/usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:64:28), Error: 28841107: No permission. The data center is suspended.Please go to the cloud development platform to enable the data center. at /usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:77:11 at processTicksAndRejections (internal/process/task_queues.js:97:5) at async Promise.all (index 3) at async list (/usr/local/lib/node_modules/@tuyapi/cli/lib/wizard.js:64:28) ] There was an issue fetching that device. Make sure your account is linked and the ID is correct. fl@Satellite-Z930:~$

[rotirotirafa]

i believe that data center is disabled. Look your error: No permission. The data center is suspended.Please go to the cloud development platform to enable the data center.