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README.md

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@@ -461,7 +461,7 @@ We are so thankful for every contribution, which makes sure we can deliver top-n
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| 355 | [A small start-up in San Francisco is launching a brand new iPhone app. Their staff is small, but they have big dreams and ideas for their app. The app will perform 15 different functions when it is fully developed. Currently, the app only has 4 functions completed, but the company decided to release the app to get some initial feedback. Based on the feedback, the company changed the third function to improve the customer experience and continued to add one function every 3 weeks to the app. What Guiding Principle best describes what the company was doing?](#a-small-start-up-in-san-francisco-is-launching-a-brand-new-iphone-app-their-staff-is-small-but-they-have-big-dreams-and-ideas-for-their-app-the-app-will-perform-15-different-functions-when-it-is-fully-developed-currently-the-app-only-has-4-functions-completed-but-the-company-decided-to-release-the-app-to-get-some-initial-feedback-based-on-the-feedback-the-company-changed-the-third-function-to-improve-the-customer-experience-and-continued-to-add-one-function-every-3-weeks-to-the-app-what-guiding-principle-best-describes-what-the-company-was-doing)
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| 356 | [Which value chain activity ensures Continual Improvement of products, services, and practices across all value chain activities and the Four Dimensions of Service Management?](#which-value-chain-activity-ensures-continual-improvement-of-products-services-and-practices-across-all-value-chain-activities-and-the-four-dimensions-of-service-management)
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| 357 | [Betsy has been hired by your company to lead the process improvement efforts. You have shared with her the overall vision for the process improvement and she begins to analyze your current resources, processes, and metrics. What step of the Continual Improvement model is Betsy performing?](#betsy-has-been-hired-by-your-company-to-lead-the-process-improvement-efforts-you-have-shared-with-her-the-overall-vision-for-the-process-improvement-and-she-begins-to-analyze-your-current-resources-processes-and-metrics-what-step-of-the-continual-improvement-model-is-betsy-performing)
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| 358 | [During which step of the Continual Improvement model is Change Managementand Release Management usually performed?](#during-which-step-of-the-continual-improvement-model-is-change-management-and-release-management-usually-performed)
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| 358 | [During which step of the Continual Improvement model is Change Management and Release Management usually performed?](#during-which-step-of-the-continual-improvement-model-is-change-management-and-release-management-usually-performed)
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| 359 | [Your company has spent the last 12 months working on a new improvement to the Customer Relationship Management software in an effort to increase customer satisfaction by 4%. Janet analyzes the current metrics and compares them against the baseline metrics from 12 months ago. Which step of the Continual Improvement model is Janet working in?](#your-company-has-spent-the-last-12-months-working-on-a-new-improvement-to-the-customer-relationship-management-software-in-an-effort-to-increase-customer-satisfaction-by-4-janet-analyzes-the-current-metrics-and-compares-them-against-the-baseline-metrics-from-12-months-ago-which-step-of-the-continual-improvement-model-is-janet-working-in)
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| 360 | [During which step of the Continual Improvement model do you create your objective baseline measurement?](#during-which-step-of-the-continual-improvement-model-do-you-create-your-objective-baseline-measurement)
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| 361 | [Your organization was having a big problem with cybersecurity due to poor password management practices. You had led an improvement initiative to increase the security of the authentication system by implementing two-factor authentication. The original goal was to get at least 35% of the users to utilize two-factor authentication. During the first phase of your improvement initiative, using the two-factor authentication was voluntary for users. By the end of the first phase, it was determined that 43% of users chose to use the two-factor authentication. You want to continue the improvement efforts and increase usage to 100%. Which step in the Continual Improvement model should you begin with?](#your-organization-was-having-a-big-problem-with-cybersecurity-due-to-poor-password-management-practices-you-had-led-an-improvement-initiative-to-increase-the-security-of-the-authentication-system-by-implementing-two-factor-authentication-the-original-goal-was-to-get-at-least-35-of-the-users-to-utilize-two-factor-authentication-during-the-first-phase-of-your-improvement-initiative-using-the-two-factor-authentication-was-voluntary-for-users-by-the-end-of-the-first-phase-it-was-determined-that-43-of-users-chose-to-use-the-two-factor-authentication-you-want-to-continue-the-improvement-efforts-and-increase-usage-to-100-which-step-in-the-continual-improvement-model-should-you-begin-with)

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