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README.md

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| 435 | [Which value chain activity ensures that service components are available when and where they are needed and meet agreed specifications?](#which-value-chain-activity-ensures-that-service-components-are-available-when-and-where-they-are-needed-and-meet-agreed-specifications)
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| 436 | [Your company is currently spending $1.2 million per year on energy to run its data center. The new CEO of the company wants the organization to become more environmentally friendly and reduce its energy consumption from commercial power sources such as coal and nuclear energy. To support this initiative, the IT Director has created a goal of reducing the power consumption in the data center to less than $1 million next year. In which step of the continual service model would the IT Director create this goal?](#your-company-is-currently-spending-12-million-per-year-on-energy-to-run-its-data-center-the-new-ceo-of-the-company-wants-the-organization-to-become-more-environmentally-friendly-and-reduce-its-energy-consumption-from-commercial-power-sources-such-as-coal-and-nuclear-energy-to-support-this-initiative-the-it-director-has-created-a-goal-of-reducing-the-power-consumption-in-the-data-center-to-less-than-1-million-next-year-in-which-step-of-the-continual-service-model-would-the-it-director-create-this-goal)
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| 437 | [Your company is undergoing an improvement initiative to reduce the number of physical servers in the data center by 50%. You are working as part of the deployment team trying to achieve this goal. You are currently migrating physical servers into virtualized systems and removing the physical servers from the data center. Which step of the Continual Improvement model are you working on?](#your-company-is-undergoing-an-improvement-initiative-to-reduce-the-number-of-physical-servers-in-the-data-center-by-50-you-are-working-as-part-of-the-deployment-team-trying-to-achieve-this-goal-you-are-currently-migrating-physical-servers-into-virtualized-systems-and-removing-the-physical-servers-from-the-data-center-which-step-of-the-continual-improvement-model-are-you-working-on)
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| 438 | [Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through Change Managementfirst. Which type of change should be initiated by the information security team?](#your-companys-web-server-is-currently-experiencing-a-denial-of-service-attack-which-is-preventing-external-users-from-accessing-the-companys-e-commerce-store-in-order-to-stop-the-attack-the-information-security-team-needs-to-add-an-ip-block-to-the-firewalls-access-control-list-normally-any-changes-to-the-firewalls-access-control-list-must-be-approved-through-change-management-first-which-type-of-change-should-be-initiated-by-the-information-security-team)
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| 438 | [Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through Change Management first. Which type of change should be initiated by the information security team?](#your-companys-web-server-is-currently-experiencing-a-denial-of-service-attack-which-is-preventing-external-users-from-accessing-the-companys-e-commerce-store-in-order-to-stop-the-attack-the-information-security-team-needs-to-add-an-ip-block-to-the-firewalls-access-control-list-normally-any-changes-to-the-firewalls-access-control-list-must-be-approved-through-change-management-first-which-type-of-change-should-be-initiated-by-the-information-security-team)
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| 439 | [What is a standard change?](#what-is-a-standard-change)
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| 440 | [You are part of a team configuring a brand new email server. You want to get permission to install the server on the corporate network to continue your configuration and testing. Which type of change should you initiate?](#you-are-part-of-a-team-configuring-a-brand-new-email-server-you-want-to-get-permission-to-install-the-server-on-the-corporate-network-to-continue-your-configuration-and-testing-which-type-of-change-should-you-initiate)
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| 441 | [What should NOT be included in Incident Management?](#what-should-not-be-included-in-incident-management)
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| 458 | [What is the best description of an emergency change?](#what-is-the-best-description-of-an-emergency-change)
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| 459 | [Which practice would include a formalized process for logging unplanned reduction in the quality of a service?](#which-practice-would-include-a-formalized-process-for-logging-unplanned-reduction-in-the-quality-of-a-service)
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| 460 | [Fill in the blank. The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.](#fill-in-the-blank-the-purpose-of-the--is-to-ensure-that-the-organization-continually-co-creates-value-with-all-stakeholders-through-the-use-and-management-of-products-and-services)
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| 461 | [You are working as a part of the Problem Management team and discovered that multiple incidents are linked together due to a problem with the current version of the web browser installed on the workstations across the network. You have identified that this could be solved by upgrading the web browser to the newest available version. Your team has requested that all of the workstations in the organization receive an updated web browser through the Change Managementactivity to solve this problem. Which value chain activity will be responsible for upgrading all the workstations?](#you-are-working-as-a-part-of-the-problem-management-team-and-discovered-that-multiple-incidents-are-linked-together-due-to-a-problem-with-the-current-version-of-the-web-browser-installed-on-the-workstations-across-the-network-you-have-identified-that-this-could-be-solved-by-upgrading-the-web-browser-to-the-newest-available-version-your-team-has-requested-that-all-of-the-workstations-in-the-organization-receive-an-updated-web-browser-through-the-change-management-activity-to-solve-this-problem-which-value-chain-activity-will-be-responsible-for-upgrading-all-the-workstations)
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| 461 | [You are working as a part of the Problem Management team and discovered that multiple incidents are linked together due to a problem with the current version of the web browser installed on the workstations across the network. You have identified that this could be solved by upgrading the web browser to the newest available version. Your team has requested that all of the workstations in the organization receive an updated web browser through the Change Management activity to solve this problem. Which value chain activity will be responsible for upgrading all the workstations?](#you-are-working-as-a-part-of-the-problem-management-team-and-discovered-that-multiple-incidents-are-linked-together-due-to-a-problem-with-the-current-version-of-the-web-browser-installed-on-the-workstations-across-the-network-you-have-identified-that-this-could-be-solved-by-upgrading-the-web-browser-to-the-newest-available-version-your-team-has-requested-that-all-of-the-workstations-in-the-organization-receive-an-updated-web-browser-through-the-change-management-activity-to-solve-this-problem-which-value-chain-activity-will-be-responsible-for-upgrading-all-the-workstations)
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| 462 | [Your printer is currently out of toner and will not print. You ask your co-worker for help, but he says the toner has already been ordered but it won't arrive for a few days. What would you classify this as?](#your-printer-is-currently-out-of-toner-and-will-not-print-you-ask-your-co-worker-for-help-but-he-says-the-toner-has-already-been-ordered-but-it-wont-arrive-for-a-few-days-what-would-you-classify-this-as)
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| 463 | [Fill in the blank. Service requests and their fulfillment should be standardized and [?] to the greatest degree possible.](#fill-in-the-blank-service-requests-and-their-fulfillment-should-be-standardized-and--to-the-greatest-degree-possible)
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| 464 | [Which is a recommendation of the Service Desk practice?](#which-is-a-recommendation-of-the-service-desk-practice-2)
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**[⬆ Back to Top](#table-of-contents)**
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### Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through Change Managementfirst. Which type of change should be initiated by the information security team?
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### Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through Change Management first. Which type of change should be initiated by the information security team?
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- [ ] Standard.
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- [ ] Normal.
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**[⬆ Back to Top](#table-of-contents)**
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### You are working as a part of the Problem Management team and discovered that multiple incidents are linked together due to a problem with the current version of the web browser installed on the workstations across the network. You have identified that this could be solved by upgrading the web browser to the newest available version. Your team has requested that all of the workstations in the organization receive an updated web browser through the Change Managementactivity to solve this problem. Which value chain activity will be responsible for upgrading all the workstations?
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### You are working as a part of the Problem Management team and discovered that multiple incidents are linked together due to a problem with the current version of the web browser installed on the workstations across the network. You have identified that this could be solved by upgrading the web browser to the newest available version. Your team has requested that all of the workstations in the organization receive an updated web browser through the Change Management activity to solve this problem. Which value chain activity will be responsible for upgrading all the workstations?
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- [ ] Plan.
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- [ ] Improve.

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